Our Customer Service Standards
Nottinghamshire Police is committed to providing a high quality and professional service to our customers whenever and wherever they have contact with us and for whatever reason.
We deal with a wide range of enquiries and incidents reported by the public every day. Some of these are straightforward and can be dealt with over the telephone or at a police station. Others are more complex and need further investigation before they can be resolved.
We cannot guarantee that we will always be able to solve every crime or problem that you report to us. Sometimes, there may not be sufficient evidence available for us to be able to identify and arrest an offender.
We will, however, look at other ways to resolve your problem. Sometimes, the best solution comes from the police working in partnership with other organisations and the local community to tackle the problem.
Above all, we strive to provide a service that responds professionally and appropriately to people's individual needs. We want our customers to feel satisfied that we have taken their concerns seriously and provided the highest quality of service to them.
What are our standards of service?
The standards of service that you can expect from Nottinghamshire Police are listed under the headings below. The standards are also set out in our Customer service commitments brochure.
We will review and develop these standards to ensure that we continue to meet customers' needs and manage their expectations as far as we can. Click on each of the links to see our commitments in full.
- Making it easy to contact us
- Providing a professional service
- Dealing with your initial enquiry
- Keeping you informed
- Ensuring your voice counts
- Supporting victims of crime
- Dealing with complaints
- Dealing with Freedom of Information requests