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Control room staff text woman to locate and arrest man

April 6, 2021
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Control room staff were able to help a concerned friend of a terrified domestic abuse victim by texting her using a mobile phone to locate a man and make an arrest.

The force's control room took a call from a distressed woman who whispered asking for help. The call was ended and the woman wasn't picking up any return calls. Staff were able to use the force's deaf phone and text instead to communicate. 

The messages were able to identify the location and make an arrest in connection with a domestic abuse incident. 

Operational support officers were joined by Derbyshire Police to a house in Central Drive, Shirebrook to detain a man in connection with the incident. 

It was reported on Sunday at around 1.30pm that the victim was threatened by a man. A 37-year-old man was arrested on suspicion of threats to kill, harassment and breach of bail. Safeguarding measures have been put in place for the victim and the suspect is appearing at court today for breaching his bail. 

Police Sergeant James Flint of Nottinghamshire Police, praised his colleagues. He said: "This was excellent work by the control room staff who were able to engage with the victim's friend and keep her talking to us to ensure we could track down the location.

"The woman was able to whisper on the call at first, but then we were able to utilise tools to keep that conversation going in a safe manner..

"The force is committed to help victims or survivor of domestic abuse.

"There may come a time when you need to call 999 but talking may put you or others in more danger.

"In this incident we were able to use a mobile phone, which typically is used to communicate with the deaf community. However, we do have other ways to help those in incidents when you can’t talk out loud.

“Silent Solutions is a system whereby you can make a silent 999 call.

"When you call 999 you will be connected to a BT operator. They will guide you through the process and you will be asked to dial 55.

"Doing this will inform the call taker that your call is genuine. They will keep the line open and we will investigate your call further."

To find out more about how to call 999 when it’s not safe to speak please visit our website: Contacting the police in an emergency | Nottinghamshire Police

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101 is the number to call when you need to contact Nottinghamshire Police and it’s less urgent than a 999 call. Calls are free, no matter how long the call lasts.