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International Fraud Awareness Week - How to protect yourself from door-to-door fraud

November 19, 2019
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Door-to-door frauds can take many forms, including:

  • Pressure selling
  • Unfair contracts
  • Overpriced or substandard
    home maintenance or improvements
  • Phoney consumer surveys
  • Bogus charity collections.

Such frauds involve promoting goods or services that are either never delivered to you or are of a very poor quality. Fraudsters may also bill you for work that you didn’t agree to. There are specific laws about door-to-door sales. Many are required to give you a ‘cooling-off’ period (where you can change your mind or request your money back). Bogus tradesmen will offer none of these, and even if they do, you can be sure their ‘guarantee’ will not be honoured.

Bogus salespeople will provide false identity or contact information, making it impossible for you to identify or contact them. If you’ve paid them in advance, you won’t get your money back.

Even if your bank or insurance policy covers any loss, you’ll still have to contend with a damaged credit rating, continued correspondence over a prolonged period to repair the damage, and the emotional distress and anxiety identity theft can cause

Also, be wary of opening your door to a potential burglar or someone who wants to get inside your property to enable other people to break in. Once they get through your door, fraudulent salespeople can take note of your valuables and any security measures you have in place.

Protect yourself against Rogue Trader fraud

·       Don’t open the door to anyone you don’t recognise or are not expecting. Instead, talk through a window. 

·       Display a no cold calling door sticker on your door / window. 

  • Always ask for identification
    before letting anyone you don't know into your house.
  • Check
    credentials, including a permanent business address and landline telephone
    number. The mobile phone numbers given on business cards are often
    pay-as-you-go numbers which are virtually impossible to trace.
  • Take control by
    asking the questions. Ask for references from previous customers or to see
    examples of their work.
  • Don’t sign on
    the spot – shop around. Get at least three written quotes to make sure
    you’re not being ripped off.
  • If in any
    doubt, ask the person to leave or call Citizens

    on 03454 04 05 06.
  • If you’re
    suspicious, why not ask the salesman if you can take their photograph – on
    your mobile phone, for example? If the person is legitimate, they probably
    won’t mind.

What should you do if you’ve been a victim of bogus tradesmen fraud?

  • Report it to
    Action Fraud.
  • You can report
    the salesperson to Citizens
    03454 04 05 06 or to your local Trading Standards Authority if you believe
    they have sold you faulty, inferior or overpriced products or services.
  • Similarly, you
    can seek advice from the Citizens Advice Bureau about the terms
    and conditions of any agreement or contract you may have signed.
  • If you’ve made
    the payment by credit/debit card or by cheque, contact your credit card
    company and/or bank and advise them that you’re a victim of improper
    door-to-door sales techniques and your identity or financial details may
    have been compromised. They’ll advise you on cancelling payments and
    ensuring your finances remain secure.

#FraudWeek #Tell2 #TakeFive


I want to report to Action Fraud

Fraud is when trickery is used to gain a dishonest advantage, which is often financial, over another person. It can refer to a business or individual. It is also increasingly linked to Cyber Crime. See our dedicated Cyber Crime advice and prevention pages.


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