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International Fraud Awareness Week - How to protect yourself from telephone scams

November 18, 2019
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Individuals are receiving telephone calls from fraudsters stating that a £600 transaction has just appeared on their bank account & to press 1 if this wasn’t them. This is a tactic fraudsters are using to get hold of peoples personal & financial information. 

Individuals are receiving automated telephone calls telling them a fraudster has used their personal details to sign up for an Amazon Prime subscription & to press 1 to cancel the transaction. When the individual presses 1, they are connected to a scammer purporting to be Amazon customer services. The victim is instructed to download a remote access tool called Team Viewer. The remote access tool grants the fraudster access to the victims device, allowing them to access the victims personal information & online banking. 

How to protect yourselves & loved ones from telephone scams: 

·        Telephone Preference Service (TPS): Free service to help stop unsolicited calls. 

·       Call Blocker: BT 4600 Cordless Nuisance Call Blocker phone is an example. 

·       Phone number ex-directory: To avoid having your number listed online & in local telephone directories, contact your provider for more information.

·       Network Provider: Contact them to ask about their spam call shield services.

·       Electoral Register: Remove details from the OPEN Register. 

·       192.com: Submit a takedown request. 

·       Caller ID: Don’t trust it! Fraudsters use a technique called ‘spoofing’, which means they can choose which number you can see calling you. They often use banks numbers to make calls appear genuine.

·       Gift Voucher Scams: NO legitimate debt can be paid in iTunes / Amazon / Google / STEAM cards – Hang-up!

If you receive a call & are unsure whether it’s genuine – hang up, ensure the line is fully disconnected & call the organisation back using a genuine trusted number (such as the number on the back of your bank card). If possible, call back using a different phone. 

If you’re concerned about elderly or vulnerable loved ones being targeted for telephone scams, place a card next to their telephone to remind them to hang up. Do they have a call blocker? If not, do they know how to block unwanted telephone numbers? 

#NottsFraudProtect #FraudWeek #HangUpOnFraud #TakeFive #Tell2 


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Fraud is when trickery is used to gain a dishonest advantage, which is often financial, over another person. It can refer to a business or individual. It is also increasingly linked to Cyber Crime. See our dedicated Cyber Crime advice and prevention pages.


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101 is the number to call when you need to contact Nottinghamshire Police and it’s less urgent than a 999 call. Calls cost 15p, no matter how long the call lasts.