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Please use 999 responsibly: Police issue latest misplaced 'emergency' call

October 7, 2018
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This real-life 999 call was recently taken by Nottinghamshire Police's Control Room. The caller said: “My boiler is loud and I want an officer to check it for me."

In the past few weeks alone, the force’s 999 emergency call handlers have taken calls from people who were asking staff to book them a taxi, give advice on issues with rats in their property, talk to them about lost property, let them know about train timetables and even find out when their car insurance is due to expire.

Please use 999 responsibly

Please think before dialling and only call 999 when life is in danger, someone is seriously injured, someone is using or threatening to use violence, a crime is in progress, there is serious damage being caused to property or whenever else an immediate police response is required.

For all other non-emergency policing matters, please call 101 or visit the Nottinghamshire Police website – www.nottinghamshire.police.uk/advice – for advice on how to deal with hundreds of policing and non-policing matters.

By not calling 999 emergency number when it’s anything less than an emergency, the public can help to ensure their local police can be on-hand when people really do need them most.

Notes to the editor

The force appeals to you to provide a link to the Advice Centre on the Nottinghamshire Police website – www.nottinghamshire.police.uk/advice – in any coverage you are planning in relation to this story.

By providing this link within your coverage, you can help to highlight the wealth of advice that’s available on the Nottinghamshire Police website which may mean some would-be callers can answer their questions online, without having to pick-up the phone.

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101 is the number to call when you need to contact Nottinghamshire Police and it’s less urgent than a 999 call. Calls cost 15p, no matter how long the call lasts.