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Police urge public not to call about Coronavirus restrictions to help keep emergency lines clear

March 24, 2020
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We are getting a lot of calls into our Force Control Room, mainly on our 101 number, asking about the new direction from The Government around the significant social restrictions due to Coronavirus.

We would urge you to not call our Control Room for this as this is stopping us being able to deal with emergency 999 calls, which is putting the public in danger.

These are direct instructions from The Prime Minister to all citizens and will be supported in the next few days with supporting legislation which will provide powers of enforcement.

But let us be clear – we are dealing with a national emergency.

We would ask that you now comply with the advice being given which is to stay indoors, and to keep away from each other and we strongly advice that you adhere to this at all times.

The advice from The Government is very clear – if we don’t all take responsibility to do this now then you are putting yourself and others in danger and this in turn will be putting unbearable pressure on the NHS in coming weeks. The measures have been put into place to protect our country and to protect the vulnerable.

The only way to help prevent the spread of Coronavirus in our communities is to follow the advice and we would urge you to do this now.

Superintendent Paul Burrows, from Nottinghamshire Police’s Contact Management department, said: “Please don’t call us unless it is a policing matter and only call 999 in genuine emergencies.

“Please do not call 101 asking us for advice on what The Prime Minister has said regarding the significant social restrictions due to Coronavirus as this is not a policing matter at this time.

“By not calling 999 when it’s anything less than an emergency, you can help to ensure Nottinghamshire Police’s team of emergency call handlers can be on-hand for when people really do need them.

“Please think before dialling and only call 999 when life is in danger, someone is seriously injured, someone is using or threatening to use violence, a crime is in progress, there is serious damage being caused to property or whenever else an immediate police response is required.”

For more on The Government’s advice and guidance please click on the link below.


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101 is the number to call when you need to contact Nottinghamshire Police and it’s less urgent than a 999 call. Calls cost 15p, no matter how long the call lasts.