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Scheduled appointments: See us about your incident when it suits you

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If you're a victim of crime and you don't need a police officer to see you straight away, you'll be invited to an appointment at a police station.

This system is called the Scheduled Appointments Service and works similar to how a doctors’ surgery operates – if you can attend a police station for an appointment you'll be expected to.

Home visits are available if you're vulnerable and can't get to a police station.

The service frees up our officers' time, enabling them to resolve more incidents more quickly than they could if they travelled to see everyone who is a victim of crime.

Your appointment will be booked by the customer service advisor in the control room at the time you call the police.

Appointments are available seven days a week, at times to suit you.