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Pegasus: How to contact us if you're disabled, impaired or vulnerable

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Pegasus makes the 999 system more accessible to people who are vulnerable or have disabilities and impairments.

What is Pegasus?

Pegasus is a secure PIN number database that immediately provides the emergency services (police, fire and ambulance) with key details about the caller when that person is calling them on the phone or requesting help in person in emergency or non-emergency situations.

This helps emergency service staff to help the caller in the most appropriate way to suit their needs, as the system includes details about their disability or impairment and their home address. 

The inital idea for the scheme came from Chris Channon MBE, a Nottingham man who had experienced difficulty when calling the police due to his speech impairment. 

The database is operated and maintained by Nottinghamshire Police and used by Nottinghamshire Fire and Rescue Service and East Midlands Ambulance Service (Nottinghamshire).

It is free to join for anyone who lives in Nottinghamshire.

How does Pegasus work?

Using Pegasus over the phone in an emergency

  • In an emergency, dial 999 and ask for the police, fire or ambulance. Please note this system is only used in Nottinghamshire for calls about incidents or issues in Nottinghamshire only.
  • When your call is answered say 'Pegasus' to the customer service advisor, followed by your PIN.
  • The advisor will access the Pegasus database to find your details. They will ask you to confirm your name and address. This avoids you having to spend valuable time trying to tell us who you are and you can quickly get on with telling us why you are calling.
  • The information on the database will help the advisor to take account of any difficulties you have and ensure they can provide you with the help you need.
  • If police officers or other emergency service workers are sent to you, the advisor will also tell them about your disability or impairment.

Non-emergencies and general enquiries

You can use Pegasus for non-emergencies or general enquiries by calling the service you want to contact on the numbers provided below, following the same procedure as described above:

  • Nottinghamshire Police: 101
  • Nottinghamshire Fire and Rescue: 0115 967 0880
  • East Midlands Ambulance Service: 0115 884 5000

Using Pegasus when you need help in person

If you are registered on the Pegasus database and meet a police officer, PCSO or other emergency service worker in person and you need their help, tell them or show them your Pegasus PIN.

They will then contact their control room who will give them the information recorded in the database.

Pegasus is available for use in this way by those who are unable to use a phone.

Pegasus will only help you if your details on our database are correct. Please tell us as soon as you can if your details change. Please complete the PDF/Word forms available at the bottom of this page to update your details.

How do I register for Pegasus?

Registering for the Pegasus scheme is easy to do and it's free. 

You can apply in writing to Nottinghamshire Police Headquarters, Contact Management, Pegasus, Sherwood Lodge, Arnold, Nottingham, NG5 8PP, email pegasus@nottinghamshire.pnn.police.uk or complete the PDF/Word forms available at the bottom of this page.

When you are registered with Pegasus, we will send you a letter with instructions on how to use the service and a Pegasus card that has on it your personal identification number (PIN).

You can also contact us at any time to change your details, for example, if you move house or you want to be removed from our database.

Anyone who has a disability, illness or vulnerability can register with Pegasus.

Can I access Pegasus from any phone?

Yes, you can use Pegasus from any phone within Nottinghamshire including mobiles.

If you are deaf, hard of hearing or speech-impaired, you can register to use Pegasus via text message to our mobile phone number 07910 336 850, which is monitored by our control room staff. 

Once you are registered, you can use the service on any mobile phone - just begin your text with 'PEGASUS' followed by your PIN and message. 

In emergency situations, we strongly advise using the emergency SMS service.

Is my information secure?

Yes, all your information is held in a secure environment, is only shared with other organisations with your explicit permission in compliance with the Data Protection Act 1998 and will not be used for any other purpose.

Every year, we will contact you to check your details on our database are correct.