Our force control room is based at Sherwood Lodge, Police and Fire & Rescue Joint Headquarters in Arnold and operates 24 hours a day, seven days a week, 365 days of the year.
Our dedicated team work shifts over a 24-hour period to answer all emergency 999 calls and non-emergency 101 calls, as well as deploying resources to police incidents across the county.
Made up of around 275 permanent members of staff, the force control room takes an average of 2000 calls a day. Despite that, no two calls are ever quite the same. One minute you could be noting down the details of a stolen vehicle. The next, you might be taking a report of a sudden death.
Whatever the situation we always strive to provide the highest quality of public service. Become a part of the policing family and get a rewarding career in the heartbeat of the force helping people often at their most vulnerable. Every day is a different day!
To enable you to become effective in the role, you must be able to communicate effectively, make decisions using your own initiative and manage your own levels of stress.
You must be able to work as part of a team and have experience of, or an ability to deal with members of the public over the phone who may at times be upset or angry.
You must be able to work a rotating shift pattern and unsociable hours over a 24/7, 365-day period, for which you will be paid a shift and weekend working allowance.
24-days holiday entitlement, increasing to 32 days with length of service
excellent local government pension scheme
employee rewards package that gives you money off deals
training, support and career progression
staff support networks
recognised trade union support
The hours of work for the majority of staff roles are Monday to Friday, 8.30am until 5pm (Friday 4.30pm). We also promote agile and flexible working (in line with the conditions for each role/team).
Criteria for applications
be aged 18 or over
be a British citizen, and EC / EEA national or a Commonwealth citizen, or a foreign national with no restrictions on your stay in the UK
have had a minimum of 3-years continuous residency in the UK (some roles will require five years continuous residency), with less than 12 months spend abroad in the last three years (with some exceptions for those living on a UK military base)
have no criminal convictions (minor offences will be considered on an individual basis)
have not been declared bankrupt of have outstanding County Court judgments
Register for alerts on our expression of interest page - we'll get in touch when the next round of recruitment launches.
To see if we are currently recruiting for this role and to apply now, check our vacancies.
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