House rules for interacting with us online
We use social and digital media to communicate with the public and enhance the way we have conversations with the people we serve.
We use several platforms to achieve this, including Twitter, Facebook, YouTube, Audioboo and CoverItLive.
Content, such as appeals for information, images of suspects, missing person appeals, daily news items, images, video and audio, are posted on these sites.
We do this for a variety of reasons - to seek your help in fighting crime, to raise awareness of issues that could affect you and to keep you informed of news from the force.
Every day we are communicating with over 50,000 people using social and digital media and we encourage you to communicate with us using these channels.
What we expect from you
- Never use social and digital media channels to report a crime or information about criminal activity to us. Please call us on 999 in an emergency or 101 when it’s less urgent to report a crime. You can also call Crimestoppers on 0800 555 111 to report information about criminal activity.
- Do not post messages or content that could be deemed to be abusive, defamatory, hateful, racially offensive, sexually offensive, obscene, inflammatory or unlawful.
- We want everyone to feel comfortable using our sites to communicate with us so please do not swear in your posts or post anything distasteful.
- Do not use our sites for posting spam or adverts for products or services you or your business offers.
- Do not post your personal details, such as your address or phone number, when posting publicly on our sites. If you have contacted us and an officer or staff member wants to contact you in return offline, they will privately message you, if possible, asking for your contact details. Only provide these if you are comfortable doing so.
- Do not post any material that you do not own the copyright to.
- Do not pretend to be someone else.
We reserve the right to remove posts or block any users that breach these guidelines, without explanation.
What you can expect from us
How often will I see your updates?
If you follow us on Twitter or ‘Like’ us on Facebook, you can expect to see several updates daily – more frequently on weekdays, but also at weekends.
If there is a major incident that affects a lot of people in Nottinghamshire, or an emergency situation where getting accurate information and instructions to you quickly is essential, we will use Twitter as the main platform for distributing that information. Much of the information will contain links back to this website for a more detailed explanation.
Will you reply to me?
If you send a tweet to us or post on our Facebook page, you can expect a response, if required and appropriate, but we cannot reply to everyone who posts to us and it may not always be possible to reply immediately.
When we are not going to be able to monitor our Twitter and Facebook accounts for a considerable amount of time (for example, over the weekend) we will endeavour to let you know, explaining when we will be back online.
There are some topics or cases that we will not be able to discuss due to a number of reasons, including criminal proceedings being active or investigations being under way. If this is the case, we will tell you.
Can I report crime online?
At this time, we cannot take reports of emergencies or crime over social and digital media platforms. That is not because we don’t take these reports seriously, but because we do not have sufficient resources to provide a 24/7 service in this respect. If you try to report a crime in this way, you will be asked to contact us by telephone or visit a police station to make a report. In an emergency, you should always call 999.
Can I follow my local beat team?
Our plans for extending our use of social and digital media include enabling more police officers and staff members across the force to use communications platforms, including Twitter and online meetings, to engage with you. Find all our tweeting police officers and staff on Twitter.
Why are you following me?
If we follow you on Twitter, please don’t assume we are monitoring your online activities or you are in trouble. We follow people and organisations that we are interested in and relevant to policing, community safety, Nottingham and Nottinghamshire in general.
Do you remove posts?
Generally, we will not remove posts from members of the public that are made on our social and digital media channels, as we really want to hear your opinions on the issues that matter to you and have a conversation with you, while maintaining a family friendly format. However, we will consider removing posts or blocking users or accounts that breach the guidelines outlined above, without any explanation.
Did you know?
You don’t have to be signed up to Twitter to follow us. If you have internet access, you can visit our Twitter profile to see all of our tweets. If you do not have internet access, but have a mobile phone, you can ask for our tweets to be sent by text to you using Twitter’s Fast Follow service.
To sign up to the free service, text Follow nottspolice to 86444 (on Vodafone, Orange, 3 and O2). You will start receiving our tweets by text to your mobile phone every time we post a tweet. To stop the messages, text STOP or OFF or LEAVE to 86444.